The purpose of this course was to introduce aspects of AV technology management organizations responsible for providing technology services. It was designed for those who are not familiar with AV/IT technology management and need an introduction. It covers basic management tasks, customer service tasks, and AV/IT technology basics.
The goals of this course were:
- Present an overview of AV technology management
- Help you distinguish between what you already know about technology management and what you still need to learn
- Provide you with insight into roles and responsibilities associated with AV technology management
Using my own experience, subject matter expert interviews, and basic research, I was responsible for creating the content that would be published to the web by ICIA. There were 12 sections whose topics included:
- Customer Service in a Technology Organization
- Communicating in a Technology-based Environment
- Typical AV Technology Customer Service Requests
- Measuring Customer Satisfaction
- Introduction to Technology Management Systems
- Introduction to the Role of an AV Technology Manager
