ATSI was asked by their client to track and report performance statistics for courses and customer service. As a consultant to ATSI, I put together a one-hour stand-up workshop on understanding measurements.
The one-hour stand-up covered the following topics:
- Why measure
- Measure versus Metric versus Measurement
- Leading and Lagging Indicators at Intervals
- Process and Products
- Objective versus Subjective Measures
- Tools and Techniques
- Preparing to Measure
- Analyzing
Client:
Advanced Technology Solutions, Inc.
Role:
Instructional Designer, Developer, Instructor, SME
Platform:
Classroom
Start:
2008.05
End:
2008.05 
